Mysuru, 19 September

The Karnataka State Road Transport Corporation (KSRTC) has launched Advanced Web and Android Ticketing and Reservation 2.0 (AWATAR 2.0) to help passengers to reserve or cancel tickets with a single scan of the QR code.

According to a release, KSRTC has provided QR Codes on its buses to help passengers to book tickets at their convenience.

Under the WhatsApp ticketing facility, passengers can also book tickets for KSRTC, NWKRTC (North Western Karnataka Road Transport Corporation) and KKRTC (Kalyana Karnataka Road Transport Corporation) services.

The upgraded AWATAR App and WhatsApp ticketing services were launched by Chief Minister DK Shivakumar recently in Bengaluru.

Through AWATAR and the WhatsApp ticketing service, passengers can book their tickets 30 days in advance, after which the e-tickets will be sent to the registered mobile numbers and e-mail.

Passengers can book tickets through UPI, credit cards, debit cards or KSRTC wallet.

For booking tickets, passengers will have to send a ‘Hi’ message to +91 63649-40880, and the interactive pages will guide the passengers for booking or cancellation of the tickets.

KSRTC has also provided a complaint facility in the App for passengers to register their complaints and also track the status. Passengers can also lodge their complaints with higher officials if their complaints are not resolved at the primary stage.

KSRTC also plans to introduce digital monthly passes in the future, according to the release by Mysuru Divisional Controller ST Veeresh.

Notably, several commuters in Bengaluru had complained on social media that the service was not working properly, and it appears that it has not been resolved yet.